description
To support the invaluable workforce and volunteer base across the province, BCMA partnered with go2HR to offer a free webinar & question/answer session on the topic of Preparing and Responding to Challenging Guest Interactions. Topics covered in this session included:
Empathy & active listening to enhance customer experiences
Equipping teams with knowledge, information & resources for addressing common misconceptions
Understanding and applying differing conflict management styles
De-escalation tips and techniques for workers and managers
Q&A w/ Peter Charles, Regional HR Consultant – Vancouver Island w/ go2HR
